Question 1

Do I have to be 18 or older to rent a Storage Unit?

Accepted Answer

Yes.  To rent a Storage Unit, customers must have legal capacity and therefore be legally recognized as an adult.  In New Zealand, this is limited to persons 18 years and over.

Question 2

How can I pay?

Accepted Answer

Payment of rental fees is via Bank Transfer (Automatic Payment/Direct Credit).

Question 3

Are there any items that I am not able to store?

Accepted Answer

There are items/materials which may not be stored on our premises due to legal/safety/hygiene reasons.  These include liquids, flammable substances/combustibles, explosive, radioactive or toxic materials, munitions and perishables (organic materials). Our Terms and Conditions also prohibit the storage of items that are either; irreplaceable or exceeding a dollar value of  $NZD2000.00 in aggregate, unless specifically itemized on the Storer's personal contents insurance policy.  Illegal or unlawfully acquired items are prohibited.  Please contact us if you have any questions regarding a specific item.

Question 4

How much notice must I give when cancelling my contract?

Accepted Answer

All contracts have a notice period of three business days to the end of the rental period/billing cycle.

Question 5

How long is the minimum rental period?

Accepted Answer

We pride ourselves on being responsive to client needs and flexible where it counts.  That means you have the flexibility to store for as little as one week, or for longer term as required.

Question 6

Does the Unit have electricity or lights?

Accepted Answer

None of our Storage Units have lights or electricity inside them.  Our Sheds do have power and lighting.

Question 7

Do I need to give notice when I move out?

Accepted Answer

Yes. Please advise our office via email when your Unit is cleaned and ready for inspection. On your departure, please take all of your belongings, and remove your lock.

Question 8

How much does it cost to store a 20FT Container?

Accepted Answer

Renting a site from us is easy.  Sites for individually-owned units are subject to availability and may be leased on a monthly basis for as little as $165 per calendar month, GST inclusive.  We have the best deals on space in Tauranga at Storage Container Guys, 11 Hynds Road Greerton.

Question 9

What happens to a Storage Unit when the renter dies or is permanently disabled?

Accepted Answer

Self Storage leases are written as private rental agreements, which means only the Renter/Lessee named on the contract is legally entitled to access the Unit.   When the Lessee dies, control of the Unit and responsibility for the account falls to the deceased's estate - usually the Executor of the will, or if no will exists, then a court appointed administrator.  Storage operators have a contractual obligation to protect the rights and privacy of clients even in death, so it is a requirement to provide legal documents supporting your authority to act on behalf of a deceased or permanently disabled person.  Examples of such documents can be letters testamentary or Power of Attorney (in cases of severe disability).  Once the proper documents have been provided,  Storage Container Guys works closely with the family/their representative to grant access and settle accounts.  Renters themselves can ease the burden on those left behind by including their Storage Unit in their estate planning documents.  Supplying an itemized list of contents and account information to an executor can prevent confusion and make things easier on the family, financially and emotionally, during a difficult time.

Question 10

Need Help Moving/Transport concerns?

Accepted Answer

We provide the Storage Space, but cannot assist with logistics. This means that you, as the customer, are responsible for the storage and retrieval of goods to/from your Storage Unit. It is, of course, possible to get help from dedicated Service Providers (Moving Companies) or friends/acquaintances with filling the Storage Unit. If you need to   coordinate access for commercial movers or third parties, this is easily   arranged with a phone call to us. We do offer our Trailer for local move-ins within the Greerton area. This is subject to T&Cs and availability. Please enquire with our office to book.

Question 11

Do I need to bring my own lock?

Accepted Answer

We encourage people to secure their Units inside the Yard with a 50mm shackle lock.  These are easily and cheaply acquired from hardware stores.

Question 12

How do I cancel my storage contract?

Accepted Answer

With us cancelling your contract is quick and uncomplicated. Simply e-mail us confirming the date that your Unit will be emptied/readied for inspection. Contact details can be found either in your contract or on our website. Important: Please give us your contract number and/or the number of the rented storage unit.

Question 13

Do I have to pay a deposit when I sign up?

Accepted Answer

Yes.  A bond of $NZD200.00/Unit is payable upon signing your contract.  Payment Terms are month-in-advance, so your initial deposit will be 1 month's rental fees + bond.

Question 14

Can I change the billing address after signing, if a company is to be paying the fees?

Accepted Answer

Yes, you can change the billing address, but not the invoice recipient. Just contact us if you want someone else to pay your bill, we will work with you to tailor an individual solution.

Question 15

We are headed overseas for an indeterminate period. Is there a maximum storage period we can store our things?

Accepted Answer

Nope. As our customer, we are happy to have you stay!   We have many satisfied clients who have been with us for years…

Question 16

Can I transfer my rental agreement to another person?

Accepted Answer

A new tenant may only take over the Storage Unit after consultation with the previous tenant, who must then conclude his/her own Storage Agreement AND confirm transfer of stored items in writing to us. We then arrange cancellation of the existing rental contract.  The new tenant must submit new sign on paperwork and photo identification, pay bond (unless this is also agreed to be transferred between parties and communicated to us in writing) and take over monthly fee payments.

Question 17

I need my Storage Unit longer than I initially planned…can I extend my Rental Agreement?

Accepted Answer

Yes, existing tenants are given the option of extending their lease to suit their needs.

Question 18

I am unsure about my move-in date for storing/parking. What do I do?

Accepted Answer

It is best to query availability of Units/Parking Spaces in advance (and without obligation). We pride ourselves on our responsiveness and flexibility to meet client demands. We even offer same-day service to allow you to acquire Storage /Parking solutions at short notice.  If we don't have an existing capacity, we can offer first option on Units/Parking as space becomes available.

Question 19

My storage date will change at short notice. What impact does this have on my contract?

Accepted Answer

In such situations, we endeavour to work around individual customer requirements. This is done on a case-by-case basis, so it is best to confer directly with our personnel via phone or e-mail.

Question 20

What sizes are available?

Accepted Answer

Our Storage Units are one-size, being 20FT Containers.  These offer 34m3 of space, of which 14m2 is floor space.  This will accommodate a typical 3/4 bedroom house load of furniture/goods. Dimensions 5897mm (L) x 2348 (W) x 2385mm (H) with a Door Opening of  2337mm.

Our Sheds are 6.3m x 2.4m, or a typical garage.

Our Parking options range from 6.3m (standard automobile) to 10m (Large vehicle capacity).  Please enquire for availability of sizes with our office via our contact page.

Question 21

What documents to I need to supply for sign on?

Accepted Answer

You will be requested to supply at least 1 document confirming your identity (photo ID), such as a Driver's Licence or passport. In addition, the first month's rent and the bond are due directly upon the signing of the contract.

Question 22

Can I give other people, e.g. family or a freight company, access to my storage unit?

Accepted Answer

When you sign up with Storage Container Guys Ltd, you will receive an individual PIN code to allow you access via the Security Gate. This should, ideally, be kept confidential. Anyone to whom you give your code and who has right key for your lock, may gain access to the Storage Unit.  As our customer, you can nominate third parties a power of attorney/right of access by advising us of specific individual's names and vehicle registrations, ensuring their entry/egress will not be flagged by security as suspicious activity.

Question 23

Are there any materials handling aids available for me to use on site?

Accepted Answer

We offer the use of our company Trailer for local move-ins in the Greerton area.  Subject to T&Cs and availability.  Please enquire with us.  All Units have drive-up access to enable easy loading/unloading.

Question 24

Can you deliver a Storage Unit to my home for me to load, then remove it back to site?

Accepted Answer

No. We do not offer this service, but can make recommendations of reputable removalists and Hi-Ab companies to assist you.

Question 25

Can I rent a car or Truck from you?

Accepted Answer

No.  We do not offer this as part of our services.

Question 26

Do you offer a free vehicle/trailer for move-ins?

Accepted Answer

Yes.  The complimentary use of our Trailer is one of our most popular comfort extras for clients renting storage space. This is a Free of Charge service on the day you move in, by appointment and subject to availability.  This is expressly for our incoming clients shifting goods within a 30 kilometre radius of the Storage Container Guys Ltd premises in Greerton. Our staff will be happy to explain the exact conditions of use to you.  Reach out to us today.

Question 27

Do you have vaults/capacity to store valuables?

Accepted Answer

No, we do not have vaults. Some valuables also fall into the category of prohibited items under our Storage Agreement Terms. See above or contact our office for further information.

Question 28

What about security?

Accepted Answer

Our premises is under 24/7 video and alarm surveillance. Enjoy peace-of-mind knowing your goods/vehicles are protected by around-the-clock, high definition surveillance when you store with us.  For your comfort at night, we have high powered lighting throughout the Yard.  Our Units and Parking Spaces are surrounded by security fencing. The safety and security of our customers and their belongings is our number one priority.

Question 29

Do you offer insurance for stored goods?

Accepted Answer

No. We encourage our customers to take out contents insurance with their existing provider of household insurance.  Please be sure to itemize stored contents and discuss cover with your insurer.

Question 30

Can Storage Container Guys Ltd arrange for disposal of goods for me?

Accepted Answer

The answer to this query cannot be generalized and must be considered on a case-by-case basis. Please raise this as an individual enquiry with the Storage Container Guys Ltd office (please refer to Contacts page for email and phone) and we will endeavour to assist you in finding a solution to your needs.

Question 31

Can I get goods delivered from abroad to Storage Container Guys Ltd?

Accepted Answer

In principle, Yes. However, the customer is required handle all matters purporting to Customs AND organize freight.  We are happy to accept deliveries by a freight forwarder.  Such deliveries of freight shall be met and received either by the customer (or the customer's authorized representative) and our office must be informed of the delivery details prior.

Question 32

Can I leave my vehicle (car/truck) with you for a longer period of time?

Accepted Answer

Whilst loading/unloading your Unit, vehicles may be parked outside your individual Unit or in our parking lot. Use of these areas outside of moving goods in/out, is strictly prohibited unless prior arrangement is made with the office. Helpful Tip: We also rent out parking spaces for your car, truck, caravan or boat.  If it's parking solutions you require, talk to us today.

Question 33

Can I buy moving materials from you?

Accepted Answer

No, we do not offer packaging materials for sale on our premises.  Please source these from dedicated providers.

Question 34

Can I store files at Storage Container Guys Ltd?

Accepted Answer

Yes. You can store your archived or historical files with us.  You may install some appropriate free-standing shelving in your Unit with provided there is no drilling into the Unit walls or roof.

Question 35

Is covered parking available?

Accepted Answer

Yes.  Although covered spaces are in limited supply - enquire with us today about availability.

Question 36

Are the Units watertight?

Accepted Answer

Yes.  All of our Storage Units are watertight.

Question 37

Are the Units temperature-controlled?

Accepted Answer

While Units are located outdoors, we have endeavored to guard against condensation using various methods:  'Green' options for ventilation, such as vents and solar-powered whirlybirds for improved airflow and moisture management.  Some Units have been foam insulated to prevent temperature fluctuations which lead to condensation.  Every Unit has received some degree of treatment and we have hundreds of happy customers to corroborate the effectiveness of these measures.

Question 38

What should I consider when storing my goods?

Accepted Answer

See our 'Tips for Storage and Packing' page for guidance on this topic.  Prepare your space with drop sheets or a cover as an added protection. When storing fabrics, textiles and carpets, please ensure these are fully clean and dry when stored. We strongly recommend protecting these soft furnishings with padded blankets and plastic covers,  and using some form of protection against pest infestation.  Our Units are cleaned and treated between use as a preventative measure, but you can  take simple steps to ensure textiles remain in the condition in which they have been stored.   Refrigerators should be fully cleaned and defrosted and stored on a Styrofoam base or pallet with the door slightly ajar.  Use strong, fit-for-purpose boxes of similar size and weigh these to ensure you don't overload/underload each.  Uniformly-sized boxes with similar weights will stack more securely.  Try to leave a little space between the Unit walls and the boxes for airflow, and create a little aisle at the centre to allow for easy access to all areas inside the Unit.  Metal items such as bicycles should be treated with oil or a lubricant to ensure these don't rust.  Store items you require least access to at the rear of the Unit. Be sure to label all four sides of your boxes and number for inventory lists.  A full inventory of stored goods should be kept in a safe, easily accessible location.

Question 39

Does there have to be someone in the office for me to access my Unit?

Accepted Answer

No. At sign up you will be given your own security PIN code that will allow you access to your unit via the Security Gate. You may access your Unit daily between the hours of 6am -10pm.

Question 40

How much Storage Space will I need?

Accepted Answer

One Unit is generally sufficient for a standard 3/4 bedroom house.  Occasionally you may need additional space if you are also emptying a packed garage.  If you are unsure and need to seek advice, please contact our Manager for assistance.  Our details can be found on the Contacts Page of our website.

Question 41

I have my own Storage Container, can I store it with you?

Accepted Answer

Yes.  This is subject to availability of appropriate sites and restricted to Units of similar size (20FT) or less.  Reach out to us via our Contact Page for additional information on pricing and conditions.

Question 42

Does Storage Container Guys run 'specials'?

Accepted Answer

Storage Container Guys does offer special pricing 'deals' from time to time, on an ad hoc basis.  When running, these will be advertised on our company website and via social media (Facebook/Instagram). 'Specials' are subject to availability of Units/Parking sites and will revert to the full pricing at the end of the advertised term.

FAQs